Sonave ← Back to usesonave.com

Customer Support & Help Center

Need assistance with the Sonave Google Meet™ Add-on, account quotas, enterprise webhooks, or billing? Our engineering team is here to help.

Direct Email Support

Email our engineering and operations team directly. We respond within 24 hours (usually under 2 hours during business hours).

[email protected] →

Official Marketplace

View application listing, user reviews, version releases, and permissions on the Google Workspace Marketplace™.

View on Marketplace ↗

Submit a Support Inquiry

Fill out the form below and an engineer will review your request immediately.

Frequently Asked Questions

How do I launch Sonave inside Google Meet™?

Once installed from the Google Workspace Marketplace™, join any Google Meet™ call, click the Activities icon (triangle, square, circle) in the bottom-right bar, and select Sonave. The side panel will open and begin verifying speakers live in real time.

How do I unlock the 4 bonus free hours?

Every account includes 1 hour of live voice verification upon install. You can unlock 4 additional hours (5 total free hours) by leaving a quick 30-second review on our Google Workspace Marketplace™ listing. The bonus hours are automatically unlocked on your account.

Does Sonave store or record our meeting audio?

No. Sonave processes audio ephemerally in volatile RAM strictly for the continuous 4-second sliding evaluation window. Audio is never permanently written to disk or used for advertising. See our Privacy Policy for full compliance details.

How does the automated wire-hold trigger work?

If an active speaker is evaluated as a synthetic voice clone (FAKE) for three consecutive 4-second analysis windows, Sonave automatically raises a wire-hold incident and can dispatch an instant webhook to your treasury ERP (e.g. Coupa, SAP, or Kyriba) to halt payment approvals before funds clear.

Sonave Voice Authenticity Engine • Home • Privacy Policy • Terms of Service • Web Console